The short version
- We put 24 real customer questions about Chicago, IL Gyms to ChatGPT, Gemini, Perplexity and Google AI Mode. The same handful of names recur, but only 11 (East Bank Club, Wicker Park Fitness, Mode Gym, Midtown Athletic Club, Anytime Fitness, Fitness Formula Clubs, Life Time, Studio Three, Fit Results, Lakeshore Sport & Fitness and CrossTown Fitness) are named by all four.
- Being listed isn't being answered for. AI nails what you do and whether you do it, then breaks down on the questions that decide the job.
- Ask what you charge and every assistant invents a different number: on East Bank Club the quotes span $725, on Midtown Athletic Club $414. Ask when you're available and it hedges: “I can't book on your behalf, call them.”
- Fix the gaps below (pricing first) and you move from a name in a list to the business AI can actually book.
First, find out if AI surfaces you at all
Which businesses AI names isn't random. Ask ChatGPT “who's the best gym in Chicago?” a few times and you'll see the same handful of names, right now that's East Bank Club, Wicker Park Fitness and Mode Gym. Only East Bank Club, Wicker Park Fitness, Mode Gym, Midtown Athletic Club, Anytime Fitness, Fitness Formula Clubs, Life Time, Studio Three, Fit Results, Lakeshore Sport & Fitness and CrossTown Fitness are named across all four assistants.
If your business isn't in that set, AI isn't recommending you yet, and no amount of ad spend changes that. Check where you rank →
Showing up isn't the same as being answered for
AI is good at the surface questions. It answered what they offer 41% of the time and fit 32%, directly and accurately.
It's the decision questions where it falls apart. Across the Chicago, IL Gyms businesses we tracked, on availability it hedged or deflected 72% the time, and on pricing the assistants' quotes for a single business diverged by as much as $725. Those are the exact questions a customer asks right before they book.
We roll this into a depth score: how completely AI can carry a customer to a booking. Lockout Fitness Gym tops the Chicago board at 62; Midtown Athletic Club sits at 36, not because it's a worse business, but because AI has nothing concrete to say about why you'd choose it. Depth is the difference between a name in a list and the business AI actually books the job with.
The five things AI needs to know about you
These are the five dimensions we grade depth on, and the exact checklist for moving from “mentioned” to “booked.” Get each one accurate, complete and current everywhere AI looks.
The fastest way to close the gap
This is exactly what Courtyard does. It builds a living knowledge base of your business and connects it to your booking, hours, services and pricing, so AI stays accurate and can recommend and book through you, not an aggregator. Set up in about 10 minutes, first month free. Then watch your depth score climb week over week.
The more AI understands your business, the more customers it sends.