The short version
- We put 24 real customer questions about Chicago, IL Gyms to ChatGPT, Gemini, Perplexity and Google AI Mode. The same handful of names recur, but only 11 (Midtown Athletic Club, East Bank Club, Mode Gym, Life Time, Chicago Athletic Clubs, Equinox, Lakeshore Sport & Fitness, Planet Fitness & LA Fitness, Quads Gym, Amplified Pilates Center and Studio Three) are named by all four.
- Being listed isn't being answered for. AI nails what you do and whether you do it, then breaks down on the questions that decide the job.
- Ask what you charge and every assistant invents a different number: on East Bank Club the quotes span $705, on Life Time $450. Ask when you're available and it hedges: “I can't book on your behalf, call them.”
- Fix the gaps below (pricing first) and you move from a name in a list to the business AI can actually book.
First, find out if AI surfaces you at all
Which businesses AI names isn't random. Ask ChatGPT “who's the best gym in Chicago?” a few times and you'll see the same handful of names, right now that's Midtown Athletic Club, East Bank Club and Mode Gym. Only Midtown Athletic Club, East Bank Club, Mode Gym, Life Time, Chicago Athletic Clubs, Equinox, Lakeshore Sport & Fitness, Planet Fitness & LA Fitness, Quads Gym, Amplified Pilates Center and Studio Three are named across all four assistants.
If your business isn't in that set, AI isn't recommending you yet, and no amount of ad spend changes that. Check where you rank →
Showing up isn't the same as being answered for
AI is good at the surface questions. It answered what they offer 55% of the time and fit 34%, directly and accurately.
It's the decision questions where it falls apart. Across the Chicago, IL Gyms businesses we tracked, on availability it hedged or deflected nearly half the time, and on pricing the assistants' quotes for a single business diverged by as much as $705. Those are the exact questions a customer asks right before they book.
We roll this into a depth score: how completely AI can carry a customer to a booking. Mode Gym tops the Chicago board at 56; Fitness Formula Clubs sits at 46, not because it's a worse business, but because AI has nothing concrete to say about why you'd choose it. Depth is the difference between a name in a list and the business AI actually books the job with.
The five things AI needs to know about you
These are the five dimensions we grade depth on, and the exact checklist for moving from “mentioned” to “booked.” Get each one accurate, complete and current everywhere AI looks.
The fastest way to close the gap
This is exactly what Courtyard does. It builds a living knowledge base of your business and connects it to your booking, hours, services and pricing, so AI stays accurate and can recommend and book through you, not an aggregator. Set up in about 10 minutes, first month free. Then watch your depth score climb week over week.
The more AI understands your business, the more customers it sends.